Privacy Policy

Last updated: November 25, 2025

Definitions

Personal Information (PI): Information that can be used to identify you as an individual, such as your name, email address, phone number, and mailing address.

Non-personal Information (NPI): Information that cannot be used to identify you as an individual, such as your browser type, operating system, and IP address.

Your Personal Information (YPI): The Personal Information that you provide to us when you use our website or services.

Information We Collect

Personal Information

We collect Personal Information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our newsletter
  • Contact us through our website
  • Participate in surveys or promotions
  • Apply for job positions

Non-Personal Information

We automatically collect Non-Personal Information when you visit our website, including:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on pages
  • Referring website addresses

AI Member Registration

When you register as an AI member or virtual assistant candidate with My Cloud Crew, we collect additional information necessary for the application and onboarding process, including but not limited to:

  • Full name and contact details
  • Resume and work history
  • Educational background
  • Skills and certifications
  • References and background check information

How We Use Your Information

We use your Personal Information to:

  • Provide and maintain our services
  • Process your transactions and send related information
  • Send you marketing and promotional communications (with your consent)
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze usage and trends to improve user experience
  • Detect, prevent, and address technical issues and fraudulent activity
  • Comply with legal obligations

Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Web Beacons

We may use web beacons (also known as "tracking pixels") on our website and in our emails. Web beacons are small graphic images that allow us to monitor the usage of our website and the effectiveness of our email campaigns.

Automatic Information

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This information is used to analyze trends, administer the site, track user movements, and gather demographic information.

Google Analytics Privacy Policy

We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/

Facebook Remarketing

We may use Facebook remarketing services to advertise on third-party websites to you after you visited our website. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our website.

How Your Information is Used

We do not sell, trade, or rent your Personal Information to third parties. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business and provide services on our behalf
  • Business Transfers: In connection with any merger, sale, or acquisition of all or a portion of our business
  • Legal Requirements: When required by law or to protect our rights and safety
  • With Your Consent: When you have given us explicit permission to share your information

Email Marketing and Opt-Outs

If you provide us with your email address, we may send you marketing communications about our services, promotions, and updates. You can opt out of receiving these emails at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us directly at privacy@mycloudcrew.com
  • Updating your preferences in your account settings

Sharing Information with Affiliates and Other Third Parties

We may share your information with our affiliates, partners, and other third parties for marketing and promotional purposes with your consent. These third parties are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than as specified by us.

Community Discussion Boards

Our website may offer publicly accessible blogs, community forums, or comment sections. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@mycloudcrew.com.

Legally Required Disclosures of Information

We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

  • Comply with a legal obligation
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users or the public

Disclosure for Inaccuracies

While we strive to maintain accurate information, we cannot guarantee the accuracy of all information provided by users or third parties. If you believe any information we hold about you is inaccurate, please contact us so we can update it.

Protecting the Privacy Rights of Third Parties

We respect the privacy rights of third parties. If you believe that your privacy rights have been violated, please contact us immediately. We will investigate all complaints and take appropriate action.

Retaining and Destroying Your Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Changing and Requesting Your Personal Information

You have the right to access, update, or delete your Personal Information at any time. You can do this by:

Opting Out of Sharing Information

You can opt out of sharing your information with third parties for marketing purposes by contacting us at privacy@mycloudcrew.com or by updating your preferences in your account settings.

Do Not Track Settings

Some web browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. We currently do not respond to Do Not Track signals.

Social Media

Our website includes social media features, such as Facebook and Twitter buttons. These features may collect your IP address and which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing them.

Protecting Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect Personal Information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

Our Email Policy

We may send you emails about our services, promotions, and updates. You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in the email or by contacting us. Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your account or services.

Our Security Policy

We take reasonable measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Use of Credit Cards

If you use a credit card to purchase services from us, your credit card information will be processed by our third-party payment processors. We do not store your complete credit card information on our servers. Our payment processors comply with PCI-DSS standards to ensure the security of your financial information.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By providing your information to us, you consent to the transfer of your information to the United States and other countries.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Questions About Our Privacy Policy

If you have any questions about this Privacy Policy, please contact us:

  • By email: privacy@mycloudcrew.com
  • By phone: 1-855-691-2739
  • By mail: 6SN Broad Street, Suite 205, Middletown, Delaware, USA