Last updated: November 25, 2025
Welcome to My Cloud Crew. These Terms of Service ("Terms") govern your access to and use of our website, services, and applications (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
Please read these Terms carefully before using our Services. If you do not agree to these Terms, you may not access or use our Services.
For purposes of these Terms:
To use certain features of our Services, you may be required to create an account. When creating an account, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to:
You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:
Our Services may allow you to submit, upload, publish or otherwise make available content, including text, images, and other materials ("User Content"). You retain all rights in, and are solely responsible for, the User Content you make available through the Services.
By making any User Content available through the Services, you grant to us a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, create derivative works based on, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised.
You may not upload, post, or transmit any User Content that:
My Cloud Crew provides virtual assistant and business support services, including but not limited to:
We strive to provide reliable and consistent Services. However, we do not guarantee that the Services will be available at all times or that they will be uninterrupted or error-free. We reserve the right to modify, suspend, or discontinue any part of the Services at any time.
Our Services are offered through various subscription plans. By subscribing to a plan, you agree to pay the fees associated with that plan. All fees are non-refundable except as required by law or as expressly stated in these Terms.
You authorize us to charge your payment method on a recurring basis for your subscription fees. You are responsible for providing accurate and complete billing information and for updating this information if it changes.
We reserve the right to change our prices at any time. If we change the price of your subscription, we will provide you with at least 30 days' notice before the change takes effect.
If we do not receive payment from you when due, we may suspend or terminate your access to the Services until payment is received.
The Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by My Cloud Crew, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your personal or internal business purposes in accordance with these Terms.
You may not:
The Services may contain links to third-party websites or services that are not owned or controlled by My Cloud Crew. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that My Cloud Crew shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER MY CLOUD CREW NOR ANY PERSON ASSOCIATED WITH MY CLOUD CREW MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES.
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL MY CLOUD CREW, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SERVICES.
You agree to defend, indemnify, and hold harmless My Cloud Crew, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
You may terminate your account at any time by contacting us or through your account settings. Upon termination, your right to use the Services will immediately cease.
We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.
Upon termination, all licenses and rights granted to you in these Terms will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive termination.
If you have any dispute with us, you agree to contact us first and attempt to resolve the dispute informally by sending a written notice to legal@mycloudcrew.com.
If we cannot resolve a dispute informally, any dispute arising out of or relating to these Terms or the Services will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually. To the full extent permitted by law, no arbitration or proceeding shall be joined with any other, no dispute shall be arbitrated on a class-action basis, and there is no right or authority for any dispute to be brought in a purported representative capacity.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Delaware.
Your use of the Services is also governed by our Privacy Policy. Please review our Privacy Policy, which is incorporated into these Terms by reference, to understand our practices regarding the collection and use of your personal information.
In the course of using our Services, you may be exposed to confidential information belonging to us or our clients. You agree to keep all such information confidential and not to disclose it to any third party without our prior written consent.
During your use of our Services and for a period of 12 months thereafter, you agree not to directly hire or attempt to hire any of our virtual assistants or crew members without our prior written consent. Any such hiring will result in a placement fee equal to 6 months of the crew member's salary.
We commit to providing high-quality virtual assistant services and maintaining professional standards. Our Service Level Agreement includes:
Specific SLA terms will be outlined in your service agreement or subscription plan details.
We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.
You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. Any attempted assignment in violation of this section shall be void.
These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the sole and entire agreement between you and My Cloud Crew regarding the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Services.
No waiver by My Cloud Crew of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of My Cloud Crew to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the Services.
If you have any questions about these Terms, please contact us:
